Citibank payoff ridiculousness
Okay, so I have a few credit card accounts that I’d been paying down, and usually once I get them to a reasonable amount, I just pay off the balance in full once it’s a few hundred dollars. I have one card that I had reached a $400 and change balance, and I wanted to just pay it off over the phone, rather than mail in a check and incur additional interest, etc. on the balance. That being said, Citibank charges you $14.95 to make a payment - via their automated system - over the telephone. Aside from being absolutely ridiculous, that’s an outlandish cost to make a payment without even having someone on the line.
So, thinking that Citibank would rather have me pay off the balance immediately and have the cash on the barrel, rather than an outstanding account receivable, I requested a customer service representative, thinking they’d accept a payment over the phone - immediately - if I asked them to take the $14.95 fee away. Amusingly, the rep said they wouldn’t waive the $14.95 fee, and that it would be easier if I just sent in a check. How ridiculous is that and what kind of customer service is it? The fact that banks are getting hammered on outstanding debt - credit cards, mortgages, and the like - you’d think they’d rather have one less account outstanding and $400 more in their pockets, but apparently not.
Way to go, Citibank. Just how I would have played this one. Not.
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